If you have to file a car insurance claim in France, follow these steps:

• Please fill out your insurance claim form and your EU accident statement form, ensuring that both/all parties sign the form in the event of an accident, and send it to your insurer within five days. Without a form signed by both parties, the claim cannot be processed.
• Take down the information of any other parties involved in the accident, such as names, addresses, and licence plate numbers.
• Take photographs and obtain statements from witnesses who may be present at the scene of an accident.
• In a serious accident, call the police and emergency medical services.

If your call is stolen or vandalised, you should notify the police immediately and file an insurance claim within two days. French insurance companies will wait 30 days before paying for stolen car claims.